• Software
  • Retail
  • Bank
  • CIT
    • Who We Are
      Who We Are

      Gunnebo Cash Management provides automated cash handling solutions, software and services for retailers, banks and CIT companies.

    • What Our Customers Say
      What Our Customers Say

      Customers explain how automated cash handling solutions from Gunnebo have helped them reduce costs, improve efficiency and increase security.

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    • Sustainability

      Gunnebo aims to build a sustainable and ethical business which minimises our impact on the planet.

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    • Service

      Expert cash management support and service from Gunnebo ensures that your automated cash handling systems run reliably and efficiently.

    • Find Us
      Find Us

      Gunnebo Cash Management has a worldwide presence. Besides our own locations, we have a partner network across the globe.

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    • Get to Know Us
      Get to Know Us

      Read about our commitment to be experts in our field and how we got to where we are today.

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    • Our Culture
      Our Culture

      Find out why Gunnebo Cash Management is an environment where you can thrive.

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    • Core Values
      Core Values

      Discover the fundamental characteristics which will make you a good fit for us.

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    • Your Career With Us
      Your Career With Us

      Choose the field where you will make an impact within the company.

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  • Contact
  • Insights
    • Cash Deposit
      Cash Deposit

      Smart safes for cash deposit save retailers time and money by cutting administration in the front and back office.

    • Cash Recycling
      Cash Recycling

      Retail cash recycling solutions optimise your cash flow and keep cash circulating efficiently for smoother cash handling operations.

    • Closed Cash Management
      Closed Cash Management

      Cash in on the benefits of SafePay, a truly closed cash management system which secures cash from checkout to back office.

    • Supermarkets

      Reduce the cost of handling cash and make your supermarket a safer place to work and shop with automated cash management solutions.

    • Convenience Stores
      Convenience Stores

      Prevent robberies and reduce shrinkage by making your convenience store a safer place to work and shop with secure cash handling.

    • Food Service and Hospitality
      Food Service and Hospitality

      Accept cash transactions and maintain hygiene standards by eliminating staff interaction with notes and coins altogether.

    • Petrol Stations
      Petrol Stations

      Reduce robberies and make your petrol station safer for staff and customers with secure cash management solutions.

    • Hotels

      Reduce the cost of handling cash in hotels and give staff more time to focus on customer service.

    • Big-Box Stores
      Big-Box Stores

      Cash automation reduces the cost of handling cash for big-box retailers such as DIY centres, hypermarkets, furniture stores and other large outlets.

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    • Cruise Ships
      Cruise Ships

      Optimise cash handling processes with secure and efficient cash deposit and recycling solutions.

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    • Pharmacies

      Cut the time spent counting cash and make cash management a faster, safer process for your pharmacy.

  • What Our Customers Say
Hermitage Amsterdam
Amsterdam, Netherlands
Solution Required
Cash process efficiency
Product Used
Gunnebo SafeRecycling RS6

Cash Recycling Delivers Cash Process Efficiency

"With this system in place, proper control of the process is possible"


Hermitage Amsterdam lies in the heart of the Dutch capital and ranks among the most visited museums in the Netherlands.

Unlike most museums, the Hermitage itself has no artwork or permanent collection. Instead it organises two exhibitions a year with items from the 3.5 million works of art housed by its parent museum, the Hermitage in St. Petersburg, Russia.

The Hermitage attracts an average of 420, 000 visitors each year, including many students from schools who are offered free art lessons.


hermitage cash recycling


The Hermitage has grown in recent years particularly since the opening of a restaurant in 2015. Together with the ticket office and shop, this meant the addition of a third area where the museum was taking payments. Overall 25% of visitors were paying with cash – less than the national average of 40% (2018) – so it was essential for the Hermitage to organise cash operations efficiently.

hermitage cash recycling


It was necessary for the museum to keep the cash coming in from the different payment areas separate, so a Gunnebo SafeRecycling solution for notes and coins was the ideal option. Not only does it track the amount being deposited by employee, but this data is easily visible and can be checked online using Gunnebo’s using Gunnebo’s cash monitoring software.

“Human error is not uncommon so cash automation naturally saves us time. With this system in place, proper control of the process is possible,” comments Finance Manager, Peter.

The recycling system is accurate and cash differences come to light automatically.

“This saves a lot of time and frustration as you do not have to re-count the money manually,” Peter adds.


When employees deposit cash, it is first sorted and then used to replenish the float. If there is an overflow of money, it is stored in the back office ready to be collected by CIT services. To make back-office processes as self-sufficient as possible – and to avoid having to order too many coins from the CIT company – staff return the overflow cassette with coins to the SafeRecycling unit.

“It is nice that the Gunnebo SafeRecycling solution has a large capacity, otherwise we would have to re-order coins much more often,” states Peter.

In the past, cash payments were also made by the Hermitage. There was an employee who managed the cash and made sure that cash was available. Because Gunnebo SafeRecycling can issue the deposited coins and notes, the museum has been able to cancel this internal cash register and effectively create its own ATM.

According to Peter, Gunnebo was the obvious choice. In his role as Finance Manager, safety, reliability and efficiency are always a major focus – and Gunnebo was able to deliver on all three.

“We sat down together to find an efficient solution to fit within our own processes without compromising on security,” concludes Peter. “I had faith in Gunnebo as we collaborated at every stage, including post-installation support. I am still very happy with our choice!”

hermitage cash recycling

More Customer Stories

  • Hilton Hotel Zürich Cost reductions through cash management How automated cash handling delivered savings for the Hilton Airport Hotel in Zürich Read full story
  • Intermarché Swift and secure payment of cash How closed cash handling helped the Intermarché Tournai supermarket improve both productivity and security Read full story
  • Spisestuerne, CBS Automated cash management How the canteen service at the Copenhagen Business School reduced cash differences to zero Read full story