• Software
  • Retail
  • Bank
  • CIT
    • Who We Are
      Who We Are

      Gunnebo Cash Management provides automated cash handling solutions, software and services for retailers, banks and CIT companies.

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    • What Our Customers Say
      What Our Customers Say

      Customers explain how automated cash handling solutions from Gunnebo have helped them reduce costs, improve efficiency and increase security.

      gunnebo cash management customer stories references
    • Sustainability
      Sustainability

      Gunnebo aims to build a sustainable and ethical business which minimises our impact on the planet.

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    • Service
      Service

      Expert cash management support and service from Gunnebo ensures that your automated cash handling systems run reliably and efficiently.

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    • Find Us
      Find Us

      Gunnebo Cash Management has a worldwide presence. Besides our own locations, we have a partner network across the globe.

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    • Get to Know Us
      Get to Know Us

      Read about our commitment to be experts in our field and how we got to where we are today.

      about Gunnebo Cash Management
    • Our Culture
      Our Culture

      Find out why Gunnebo Cash Management is an environment where you can thrive.

      Gunnebo Culture
    • Core Values
      Core Values

      Discover the fundamental characteristics which will make you a good fit for us.

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    • Your Career With Us
      Your Career With Us

      Choose the field where you will make an impact within the company.

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  • Contact
  • Insights
  • Choose language

    • Cash Deposit
      Cash Deposit

      Smart safes for cash deposit save retailers time and money by cutting administration in the front and back office.

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    • Cash Recycling
      Cash Recycling

      Retail cash recycling solutions optimise your cash flow and keep cash circulating efficiently for smoother cash handling operations.

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    • Closed Cash Management
      Closed Cash Management

      Cash in on the benefits of SafePay, a truly closed cash management system which secures cash from checkout to back office.

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    • Supermarkets
      Supermarkets

      Reduce the cost of handling cash and make your supermarket a safer place to work and shop with automated cash management solutions.

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    • Convenience Stores
      Convenience Stores

      Prevent robberies and reduce shrinkage by making your convenience store a safer place to work and shop with secure cash handling.

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    • Food Service and Hospitality
      Food Service and Hospitality

      Accept cash transactions and maintain hygiene standards by eliminating staff interaction with notes and coins altogether.

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    • Petrol Stations
      Petrol Stations

      Reduce robberies and make your petrol station safer for staff and customers with secure cash management solutions.

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    • Hotels
      Hotels

      Reduce the cost of handling cash in hotels and give staff more time to focus on customer service.

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    • Big-Box Stores
      Big-Box Stores

      Cash automation reduces the cost of handling cash for big-box retailers such as DIY centres, hypermarkets, furniture stores and other large outlets.

      cash handling for big-box stores
    • Cruise Ships
      Cruise Ships

      Optimise cash handling processes with secure and efficient cash deposit and recycling solutions.

      cash handling for cruise ships
    • Pharmacies
      Pharmacies

      Cut the time spent counting cash and make cash management a faster, safer process for your pharmacy.

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  • What Our Customers Say
Customer
Netto
Location
Denmark, Sweden and Germany
Solution Required
Closed Cash Management

Creating a Secure and Efficient Cash Management System with a Proven ROI

“SafePay has not only improved security and made our store a safer place to work and shop, but it has also delivered us savings through smarter, quicker cash processing.”

Background

Netto is a Danish discount supermarket which operates over 1,200 stores across Denmark, Germany and Poland. The first Netto store was opened in Copenhagen in 1981 and today the brand can be found in more than 500 Danish locations. The Netto concept is to offer customers the best possible groceries at the lowest possible price.

Netto supermarket cash management customer case

Challenge

Netto wanted a cash management solution which would reduce shrinkage at its stores in Denmark. With robbery one of the major causes of cash losses, particularly in neighbourhoods with higher crime rates, Netto also wanted to increase security for the wellbeing of both staff and customers.

Furthermore, the supermarket chain was finding that placing the responsibility for managing cash on the shoulders of young, inexperienced cashiers was leading to frequent counting errors and costly cash differences. So a solution was required which would remove this burden from staff.

“At Netto we no longer have to worry about cash differences and counterfeit notes as SafePay counts and authenticates cash automatically.”

Solution

Starting with a pilot in 2007, Netto chose SafePay, Gunnebo's closed cash management system.
With SafePay, cash is unexposed inside the supermarket – it is kept locked away from the point of payment until it has been collected by a CIT service and taken to a cash-counting centre.

SafePay also counts, authenticates and registers notes and coins as they are paid into the system which means automatic reconciliation at the end of the day.

Following the pilot, Netto made SafePay a centrally recommended solution for all of its stores in Denmark and since then, has been rolling out installation across the country. SafePay had also been rolled out in Sweden (where Netto has since been bought up by COOP).

“The success of SafePay can easily be replicated across other stores, not just in Denmark but internationally.”

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Benefits
SafePay has reduced shrinkage and eliminated cash counting errors for Netto which has led to an increase in income at stores where the cash management solution has been installed.

“With SafePay we spend far less time training our employees on how to operate the checkout which means everybody can now work in a much more efficient way.”

As a closed system, SafePay has also become a selling point when attracting new staff. Workers feel far more secure working at a supermarket where cash is protected from robbery and since they do not have access to cash, they are no longer put at risk. This has not only helped Netto with recruitment but also with staff retention.

“It is really important that we create a safe environment for our customers and staff – and SafePay has provided this for us.”

Furthermore, having removed the necessity for manual cash counting, SafePay is saving Netto’s cashiers considerable time. Cash administration in the front and back office is minimal and managers have better cash flow visibility via Gunnebo's Monitoring software.
The software is also helping store managers forecast cash levels and align with CIT companies to arrange better collection times with dynamic pick-ups rather than fixed schedules.

In addition, SafePay has shown itself to be a system Netto can rely on with an uptime of over 99%. Most operational issues are quickly solved either by a specialist technician, either through remote management or an on-site visit.

Finally, taking into account figures from the roughly 400 stores where SafePay has been installed to date, Netto has recorded an average return on investment of 1.8 years. This proven ROI is a large reason why the retailer is continuing to roll out SafePay in the rest of its Danish locations and has also expanded the concept to Germany.closed cash management. safepay

More Customer Stories

  • Hilton Hotel Zürich Cost reductions through cash management How automated cash handling delivered savings for the Hilton Airport Hotel in Zürich Read full story
  • Intermarché Swift and secure payment of cash How closed cash handling helped the Intermarché Tournai supermarket improve both productivity and security Read full story
  • Spisestuerne, CBS Automated cash management How the canteen service at the Copenhagen Business School reduced cash differences to zero Read full story