The ZEN module for service monitoring and optimisation helps you strengthen technical support and streamline service operations.
Take full control over the health of your cash handling devices with predictive maintenance
Access and upgrade your devices from anywhere without compromising on security.
Make savings across your cash operations with full service monitoring capabilities.
Predictive MaintenanceENHANCE analyses events and device performance in real time so that technical teams can identify potential problems and address them before they happen. This can include monitoring jam rates or reject rates, for example.
When an issue has been solved in one of your stores, that information can be shared with other stores to optimise future technician activities.
Technical SupportENHANCE can be linked to a Gunnebo technical team or if you are running your own first-level support, to your own internal team.
Remote access allows service teams to perform actions on a device level including remote upgrades. This can include updating your firmware with new functionality or updating the readers on your cash handling devices when new notes are introduced. You can also generate reports to check the upgrade success across your device network.
Remote ManagementENHANCE allows full remote access which includes the following features:
• Remote upgrade management
• Remote template upgrade management
• Remote back-up of configuration
• Remote user management
• Remote logs request management
• Remote sensor check, calibration and control of motors
• Cloud mirror allowing full disaster restore
ENHANCE is part of the ZEN modular software suite
Explore the benefits and discover what ZEN can do for your business