Involves processes and procedures for fulfilling customer needs related to the purchase of goods and services, from placement of order through to delivery and usage. Customer service staff are a link between customers and sales staff to assure responsiveness and service, as well as serving as liaison between sales, supply chain/logistics, and manufacturing staff.
Refers to the management of the organisation’s resources employed at or en route to the property of clients, rather than on company property.
Finance and Accounting
Relates to the organisation’s processes, procedures, controls, and records for conduct and management of all aspects of financial transactions, events and situations.
The highest level of management who manage the day-to-day tasks of managing the organisation. General managers hold executive powers delegated to them with and by authority of a board of directors and/or the shareholders.
Relates to the organisation's plans, procedures, programmes, controls and records regarding recruitment, training, retention, utilisation and productivity of employees.
Logistics & Supply Chain
Involves the overall planning, implementation and optimisation of all activities and support required for the delivery of products to customers, from materials acquisition to distribution.
Relates to measurement, promotion and control of demand for the orgnisation’s products and services in relation to existing or emerging customer needs, including maximising sales and business development and related technical services.
Relates to bringing new products or upgrading existing products or services to market involving idea generation, product design and detailed engineering as well as market research and product testing.
Involves physical refining, fabrication, manufacturing, assembly, and packaging of products or equipment, or physical processing of materials through specialised equipment to yield products.
Involves developing, maintaining and exploiting relationships with prospective and existing buyers and users to stimulate and control demand and terms of sale for products and services.