• Software
    • Retail Solutions
      Retail Solutions

      Secure cash automation solutions for retailers which reduce the cost of handling cash and improve operational efficiency.

      Retail Cash Handling | Gunnebo
    • Cash Deposit
      Cash Deposit

      Smart safes for cash deposit save retailers time and money by cutting administration in the front and back office.

      cash deposit retail safedeposit d1k
    • Cash Recycling
      Cash Recycling

      Retail cash recycling solutions optimise your cash flow and keep cash circulating efficiently for smoother cash handling operations.

      Cash recycling for retail
    • Closed Cash Management
      Closed Cash Management

      Cash in on the benefits of SafePay, a truly closed cash management system which secures cash from checkout to back office.

      closed cash management. safepay
    • Self-Checkout
      Self-Checkout

      Facilitate cash payments at self-service checkouts by integrating SafePay note and coin recyclers into payment stations.

      Self-checkout-cash-handling-safepay
    • Bank Solutions
      Bank Solutions

      Reliable cash automation solutions which support bank branch transformation and cut the time staff spend working with cash.

      Cash handling in banks
    • Cash Recycling
      Cash Recycling

      Improve the customer experience and support bank branch transformation with teller cash recyclers.

      Bank cash recycling
    • Coin Coll Dispensers
      Coin Coll Dispensers

      Offer bank customers a time-saving service with fast and efficient automated coin roll dispensers for the bank lobby.

      Zillion coin roll dispensers
    • Sealbag Deposit
      Sealbag Deposit

      Provide bank customers with a secure, self-service sealbag deposit service available 24/7 in your bank lobby.

      SafebagDFX-smart. sealbag deposit systems bank
    • Cash Deposit as a Bank Service
      Cash Deposit as a Bank Service

      Stay connected with your retail clients and offer a smart safe solution for the back office.

      Cash deposit as a bank service
  • CIT
  • Service
    • Who We Are
      Who We Are

      Gunnebo Cash Management provides automated cash handling solutions, software and services for retailers, banks and CIT companies.

      About-16-9
    • What Our Customers Say
      What Our Customers Say

      Customers explain how automated cash handling solutions from Gunnebo have helped them reduce costs, improve efficiency and increase security.

      gunnebo cash management customer stories references
    • Sustainability
      Sustainability

      Gunnebo aims to build a sustainable and ethical business which minimises our impact on the planet.

      sustainability Gunnebo
    • Subscribe for Updates
      Subscribe for Updates

      Subscribe to our mailing list or blog and be among the first to hear about our new solutions, big events and input from our cash management experts.

      Subscribe for Updates
    • Get to Know Us
      Get to Know Us

      Read about our commitment to be experts in our field and how we got to where we are today.

      about Gunnebo Cash Management
    • Our Culture
      Our Culture

      Find out why Gunnebo Cash Management is an environment where you can thrive.

      Gunnebo Culture
    • Core Values
      Core Values

      Discover the fundamental characteristics which will make you a good fit for us.

      core value. Gunnebo cash management
    • Your Career With Us
      Your Career With Us

      Choose the field where you will make an impact within the company.

      career paths
    • Meet Our People
      Meet Our People

      Our people make our company what it is. Read some of their career stories and get to know the team.

      meet our people gunnebo cash management
    • Contact Us
      Contact Us

      We would love to help you make cash handling cheaper and more efficient. Get in touch with one of our experts today.

      Gunnebo cash management experts contact us
    • Contact Service
      Contact Service

      Expert cash management support and service from Gunnebo ensures that your automated cash handling systems run reliably and efficiently.

      Service-and-support-16-9
    • Subscribe for Updates
      Subscribe for Updates

      Subscribe to our mailing list or blog and be among the first to hear about our new solutions, big events and input from our cash management experts.

      Subscribe for Updates
  • Insights
    • Cash Recycling
      Cash Recycling

      Improve the customer experience and support bank branch transformation with teller cash recyclers.

      Bank cash recycling
    • Coin Roll Dispensers
      Coin Roll Dispensers

      Offer bank customers a time-saving service with fast and efficient automated coin roll dispensers for the bank lobby.

      SafeCoinD900-16-9
    • Sealbag Deposit
      Sealbag Deposit

      Provide bank customers with a secure, self-service sealbag deposit service available 24/7 in your bank lobby.

      SafeBag Sealbag Deposit
    • Cash Deposit as a Bank Service
      Cash Deposit as a Bank Service

      Stay connected with your retail clients and offer a smart safe solution for the back office.

      cash deposit as a bank service
    • Credit Unions
      Credit Unions

      Teller cash recycling gives credit union members better customer service and reduces the cost of cash handling.

      KEMBA-Gunnebo-Customer-Story-1 16-9
    • Retail Banks
      Retail Banks

      Reduce the cost of handling cash, optimise cash processes and improve customer service with smart cash management solutions.

      cash handling for retail banks
Customer
KEMBA Credit Union
Location
Blue Ash, Ohio, USA
Solution Required
Automated cash recycling
Product Used
Gunnebo SafeRecycling TCR7

Improved Branch Efficiency and Member Experience

 

"Since we started using the TCR7, efficiencies have improved and we are much faster to respond to members"

Background

KEMBA Credit Union is a leading member-owned financial cooperative located in the greater Cincinnati area. KEMBA, also known as Kroger Employee Mutual Benefits Association, was founded in 1933 by a group of employees from The Kroger Company – one of the largest retailers in the world today.

Today, KEMBA has nearly $1 billion in assets and serves more than 97,000 members, which include Kroger associates, employees of over 500 select employer groups, and communities throughout 24 counties in Ohio, Kentucky and Indiana. With 12 branches, a full line of Online and Mobile Banking services, more than 50,000 ATMs, and over 5,500 shared branching locations nationwide, KEMBA remains strong and committed to providing members with financial products and services of the highest quality and value.

kemba bank recycler

 

Challenge

Service is at the heart of KEMBA’s cooperative mission so the credit union is always looking for ways to increase efficiencies and security. While KEMBA was planning to update its Blue Ash branch to a more interactive teller pod environment, it realized the need to improve its cash-handling processes.

Manual cash handling demanded a large amount of time and resources. Operating under the principle of counting cash three times was time-consuming and reduced personalized interactions with members. End-of-day cash balancing led to overtime, increasing operational and staff costs.

Performing “vault buys” throughout the day was also a time-consuming task. Vault transactions required “dual control” to authenticate cash amounts and often involved a head teller. On a busy day, tellers had to get into the vault five and six times a day.

In addition, a shift to a more open branch design presented security risks. It would allow people to be up close and around the cash transactions.

KEMBA needed a solution which would streamline cash-handling processes, while allowing associates to handle member transactions in a safe, secure way.

 

 

Solution

KEMBA chose the Gunnebo SafeRecycling TCR7 teller cash recycler for its cash automation needs.

The TCR7 provides an efficient front-office solution for fast and secure cash processing.

The full-service, intelligent cash recycler automatically accepts, verifies, counts, and stores notes at the point of each transaction. The system is configured so that staff can quickly deposit and dispense cash themselves throughout the day.

The TCR7 also serves as a “virtual vault” for the branch. It stores cash in secure cassettes and recycles it back to the associates. The system keeps a constant check on cash levels and provides automatic reconciliation at the end of the day. This reduces the amount of cash in their drawers, eliminates frequent trips to the main vault and speeds end-of-day cash balancing.

Customer Comments

“We’re very member-focused so we’re always looking to gain efficiencies and enhance the member experience. Since we started using Gunnebo’s TCR7, efficiencies have significantly improved.”

“Previously, two people had to break down cash and count it before giving it to our tellers. Now the tellers receive their daily cash and run it through the TCR7. Making deposits and withdrawals are so much faster. Our tellers count the money once, put it in the cash recycler and let the machine do the calculations.

“When we were running out of our drawers, we had to maintain considerably higher levels of cash. With the teller cash recycler, we are reducing cash drawer limits by 85 percent. It provides so much more security and internal control of cash than we had before.”

“We now have a safer, more efficient place to work. The efficiencies we gained with the TCR7 improved our service and reduced our costs. Members appreciate the shorter wait times and the increased staff focus, which in turn has resulted in an overall better in-branch experience.”

credit union bank cash handling. kemba

Results

The TCR7 has significantly improved KEMBA’s services while reducing overall branch costs.

When a member needs to make a large withdrawal, such as $7,000 or $8,000, the tellers can quickly dispense the cash from the TCR7 instead of waiting for a teller to get into the vault — which is a huge time saver according to Dix. The branch manager is also connected to the cash recycler, making it faster and easier to serve members.

Using the TCR7, the tellers are more accurate and quickly balance their drawers at the end of the day. Overtime costs which often resulted from having to manually count the notes is now a thing of the past.

With the new teller cash recycler in place, KEMBA also enjoys the system’s ease of use.

“I like the TCR7 in that it integrates with our Symitar teller system,” explained Dix. “Now we can run a transaction, store large amounts of cash and balance our drawers right from our computers.”

“I would recommend Gunnebo for future cash automation projects,” added Dix. “The machine meets all of our needs and we’ve had an excellent working relationship with them. During the purchase and installation, they have been attentive, responsive and always very available to us to answer our questions and ensure a smooth implementation.”

More Customer Stories

  • Hilton Hotel Zürich Cost reductions through cash management How automated cash handling delivered savings for the Hilton Airport Hotel in Zürich Read full story
  • Bouwmaat Return on investment within one year How cash recycling resulted in better security and efficiency with a clear ROI Read full story
  • Spisestuerne, CBS Automated cash management How the canteen service at the Copenhagen Business School reduced cash differences to zero Read full story